Case study
WiseHome Structured Support Bot
Telegram support intake with routing, internal workflow, and response analytics.
SupportTelegram botAdmin dashboard
Problem
Support arrived via unstructured DMs, slowing routing and follow-up.
Solution
Implemented a structured intake bot with forms, internal queues, and dashboards for response metrics.
Outcome
Cleaner triage, better accountability, and measurable support responsiveness.
Highlights
- Guided intake replaces free-form DMs
- Routing to teams with priority tags
- Response time and resolution tracking
More work
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