Case study
Sber: Partner Knowledge Base Bot
Telegram bot with searchable answers, broadcasts, and admin stats for partners.
Enterprise EnablementTelegram botAdmin dashboardFeatured
Problem
Partner managers handled repetitive questions manually and lacked a single place for updates.
Solution
Built a Telegram bot with a curated knowledge base, broadcast scheduler, and admin dashboard for analytics.
Outcome
Reduced repetitive support loops and improved message delivery visibility for the partner team.
Highlights
- Structured FAQ and search for partner queries
- Broadcast tooling with delivery stats
- Admin dashboard for content and engagement
More work
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