Case study

Sber: Partner Knowledge Base Bot

Telegram bot with searchable answers, broadcasts, and admin stats for partners.

Enterprise EnablementTelegram botAdmin dashboardFeatured

Problem

Partner managers handled repetitive questions manually and lacked a single place for updates.

Solution

Built a Telegram bot with a curated knowledge base, broadcast scheduler, and admin dashboard for analytics.

Outcome

Reduced repetitive support loops and improved message delivery visibility for the partner team.

Highlights

  • Structured FAQ and search for partner queries
  • Broadcast tooling with delivery stats
  • Admin dashboard for content and engagement
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